If you are looking for an auto dealer that I endorse, take a look at Brent Brown Toyota.
You see, Brent Brown Toyota/Scion has decided to go way above and beyond state and federal laws when it comes to consumer protection by adopting my Gephardt Approved Auto Dealers Code of Ethics. The Auto Dealers Code of Ethics is a policy I believe Brent Brown Toyota has been following anyway. That’s just one reason why I am proud to proclaim the dealership Gephardt Approved.
Brent Brown himself has been in the new car sales business since 1984. He purchased a dealership in Utah County in 1986, and he has been able to grow by adopting the policy that customer satisfaction is first, and profitability will follow.
The Auto Dealers Code of Ethics is a policy I believe Brent Brown Toyota/Scion has been following anyway.
If you walk into his Orem showroom, you’ll see prominently displayed his guiding principles: Team Satisfaction, Guest Satisfaction, Profitability, Integrity, and Innovation. Brent seems to have turned all that into his advertising signature, “Bending Over Backwards For You!”
Brent asks all of his employees to “perceive the dealership through the guest’s perspective, and act accordingly.” He expands integrity asking employees to “do the right thing within the company values when no one is aware, regardless of personal or company sacrifice.”
Brent wants to hear from you when things go right or when things go wrong. In fact (and this really works, I tried it), he offers his personal cell phone number to anyone to call him personally any time. If you don’t have his personal cell phone number, a customer can call the main dealership number, and they will transfer you directly to Brent Brown’s cell phone.
~ Bill Gephardt