If you are looking for a heating and air company you can trust, you can turn to someone that I trust: CTR Heating and Air. I trust them because we have investigated their company and how they run their business and as a result I am proud to endorse CTR Heating and Air as Gephardt Approved.
Company founder and owner Kris Keller says the key for him is treating his customers the way he would like to be treated. He says he began working for big heating and air conditioning companies a decade ago, and uses that experience to figure how to treat others. “I worked for some of the biggest companies in the state,” he says. “I learned very quickly that the individual customer can get lost in ‘company goals,’ and become just a number.”
Kris says in that time, he learned to service and install every major brand of furnace and air conditioner and he decided to go out on his own and form CTR Heating and Air. “As a customer myself, I know how I like to be treated,” he says. “I don’t have the high overhead that the big heating and air guys do, and am able to pass those savings on to my customers.”
Kris also tells me he recognized that EPA and government regulations were becoming more stringent on energy efficiency requirements, and he took steps to keep up. Working through Lennox, he and his technicians became ‘solar certified’. Kris says that means they are certified to install solar panels to their customer’s air conditioner that will produce all the electricity needed to power the unit. “For our customers, this means there is no electrical cost to power the air conditioner,” he says. “And we can install a reverse meter on your home, which reflects how much power the solar panels are producing. This gives you a credit with your power company.” Kris tells me his customers that have taken advantage of this have been so impressed with the savings, they had him come back and install enough panels to power the entire house. “Energy efficiency is the future,” he says, “which is why we are making sure that, as regulations change, we can meet the needs of our customers.”
Kris says he and his technicians know all the in’s and out’s of filing for those ‘government rebates’ offered to customers buying energy efficient units. “Our customers are saving thousands of dollars,” he says, “from rebates, energy efficient products, and our customer-friendly fees.” Kris also tells me that he and his technicians will service any make and model of unit, regardless of who installed it. “We want our customers to know they can count on us for all of their heating and air needs.”
So now you know what we found when we investigated CTR Heating and Air. When it comes to customer service we found zero complaints. So, you know why I trust them, and you know why I am proud to endorse CTR Heating and Air as Gephardt Approved.
~ Bill Gephardt