If you are looking for a company you can trust when it comes to heating and air conditioning, you might turn to a company I would trust: ESCO Services. I trust them because we have investigated the way this company does business, and the way they treat their customers. As a result, I am proud to endorse ESCO Services as Gephardt Approved.
ESCO Services has new owners: Brian Templin and Mark Baker. When I talked to them, I found out their number one goal is continuing the reputation of the founder, Rich Justice.
“People expect service in the service industry,” says Mark. “We actually do what we say we’re going to do.”
“Rich brought 35 years of customer loyalty to this business,” added Brian. “We will continue that longtime legacy. We want lifetime customers. Our business will stay in business if we focus on the customer.”
“People expect service in the service industry. We actually do what we say we’re going to do.”
The story of ESCO Services begins in the early 1970s. After company founder Rich Justice earned his College Degree in Mechanical Engineering, he started working for an air conditioning manufacturing company. That gave him the practical knowledge in heating and air conditioning. Rich says he discovered better ways to serve customers, so in 1977, he and some friends ESCO Services. That began 35 years of developing loyal customers who he’s now turning to Brian and Mark.
All the time Rich ran the company, it appears he was living up to the high customer service standards he says he started with, because our investigation found no complaints or any irregularities in their business practices.
“Our goal is to be the best at what we do,” said Rich. Over the years ESCO Services has worked throughout the West doing both large business and homes of every size. ESCO Services has 30 employees and they service all makes and models of both Furnaces and Air Conditioners. Rich Justice says ESCO Services is Proud to carry most major brands of heaters and Air Conditioning units such as; Trane, Lennox, Carrier, Honeywell and Mitsubishi.
Rich says ESCO Services has expertise in many areas besides Heating and Air Conditioning for your home. He says they have experts in Plumbing and Electrical work along with Insulation and Home efficiency performance. They are partners with GREEN HOMES OF AMERICA, they can test your home for energy efficiency, and make recommendations designed to save you money on utility bills.
ESCO Services has certifications in many areas, including Utah Home Performance Partner, Green Homes of America, BBI and NATE. Their memberships include; ACCA (Air Conditioning Contractors of America), BBB, BPI (Building Performance Institute) , PHCC (Plumbing Heating Cooling Contractors), AGC (Associated General Contractors) and the Rocky Mountain Gas Association.
All of that, and keeping all the present employees, are what new owners Brian and Mark say intend to do. If the partners hear of anything going wrong on a job, they say it’s got to be fixed first. “Sometimes things do go wrong,” says Mark. “but fixing it is at the top of the list. We can’t move on to the new job until the previous one is done right.”
So there you go: ESCO Services. Now you know the background I found of this company. Now you know how they treat customers and you know why I would do business with this company. Now you know why I am proud to endorse ESCO Services as Gephardt Approved.
~ Bill Gephardt