Are you in need of a new roof, or just a repair job, but are having a hard time deciding which roofer out there can be trusted to really do what they say they will? Well, let me tell you about a company I have found to be extremely trustworthy: Rands Roofing. I have investigated this business and found no problems or complaints. That is why I am delighted to welcome Rands Roofing into the community of Gephardt Approved businesses.
Company founder, Gary Rands, tells me the story of Rands Roofing goes back to the early 90’s, when he was working in the construction industry, and then moved into roofing. He says he couldn’t believe the things he saw happening to customers. “People are so trusting when it comes to contractors,” says Gary. “I saw half-finished jobs that were passed off as finished, dishonesty, and poor quality workmanship.” That was when he decided to start his own business. “I knew I did a really good job, and could give superior customer service,” Gary says.
“An Honest Job For An Honest Price”
Over the years, Gary tells me that this commitment to excellence has served him well. “Customers like to know they can trust you to do what you say you will,” he says. “We sit down with our customers and talk about what they need, and what they want. There are no drive-by estimates done by us.” He says this approach to customer service has made customer referrals one of his top sources of new business. “If you’re looking for the cheapest, well, that’s just not us. But if you’re looking for a good, quality roof, than we’re you’re guys.” Gary tells me that they always offer their customer ‘good, better, and best’ options, educate them on the products, and then let their customer make the final choice. “We don’t do the hard sell on a particular brand,” he explains. “We want our customer to be educated on what we can do for them, so they are confident in the decision they make.”
Rands Roofing also offers a guarantee on their work, period. “We will take care of you, no matter what,” he says, “and on top of that, we honor all product warranties and guarantees.” Gary tells me he personally trains all of his installers, on top of the certifications that come from their suppliers, and that gives them confidence. “The installers that work for me have my name on their shirt and vehicle, and they know how to take care of that reputation I have built so hard to establish,” says Gary. “One day, I’m going to turn this business over to my son,” he explains, “and that name had better still be a good one.” That is also why Gary makes sure that each of his employees have a current Utah driver’s license or ID card, and are drug tested. “I want the public to know when an installer from Rands Roofing shows up on their doorstep, they are safe with us.”
So there you have it: Rands Roofing. Now you know what I know about them, and you now know the attitude of the founder. Between a strong background of experience, and commitment to ethics, I am proud to endorse Rands Roofing as Gephardt Approved.
~ Bill Gephardt