If you’re looking for an auto mechanic that you can trust to be honest with you and give you good customer service, you can turn to a company I trust: RAY’S GARAGE. I trust this company because my team has investigated their business practices, the way they treat their customers, and their longevity in the industry. As a result, I am proud to endorse RAY’S GARAGE and declare them GEPHARDT APPROVED.
Sure, they do routine repair and maintenance on vehicles, but owner John Adderly prides himself in knowledge, and the more difficult situations. “We pride ourselves on solving problems,” he tells us. “We don’t just handle the easy stuff. In fact, other auto repair shops send us the problems that they can’t figure out, or don’t want to handle.”
“RAY’S GARAGE founder, Ray Joos, built this shop on very high standards like integrity, education, and quality. Those standards have stayed with this shop for nearly 40 years,” he says. “In all that time, we’ve never had a lawsuit brought against us for any reason.”
John would know, he has worked for RAY’S GARAGE since he was 13 years old. “I lived next door, and was always hanging out at the shop,” he tells me. “Ray finally gave me a job washing parts and picking up tools. He let me start working on cars when I was 16, and the first real repair I did was replacing the crankshaft in his mother’s car.” John says he loved the body shop, and purchased it from Ray in 2004. “I grew up working for a man who taught me hard work, honesty, and integrity. To me, that is the only way to do business.”
“Let Us Be Your Car Guys”
John says they get a lot of customers who have taken their cars to two or three shops before coming to RAY’S GARAGE and having them finally figure out the problem with their car. “We get a lot of business like that,” he tells me. “Every one of our mechanics is highly trained, experienced, and can do general repair on everything out there. We stay on top of changes in the auto industry with regular trainings. We only use modern tools, so our mechanics can do it right. There is no guessing. We want to give our customers their money’s worth.”
“Giving customers their money’s worth means doing what is needed, and only what is needed,” John says. “I don’t believe in giving customers a long list of things that haven’t been changed in a week. We don’t upsell our customers on anything – that’s why we don’t do coupons or deals. Things like that are a lure to get people to your shop. That’s just not the way we do things.”
“We want life-long customers.”
John tells me about the way they do things at RAY’S GARAGE. “First, we encourage our customers to stay up on their vehicle maintenance and second, when repairs are needed, we exceed customer’s expectations. At the end of every week I balance the books, and if I find we overcharged a customer for something, I refund them right away. That really surprises people. It would be so easy to be dishonest, because most people don’t know anything about their cars, but that is not who RAY’S GARAGE is. Our reputation means everything to us.”
So, RAY’S GARAGE: Now you know what I know about the company. You know what my investigation has found. You know about this company’s attitude when it comes to how they treat their customers and their vehicles. We found zero customer complaints against this company.
~ Bill Gephardt